Neon Brick Collapse support
Need a hand? Email support@beanwareapps.com and we'll get back to you, usually within a couple of days.
Common questions
How do I play?
Tap any group of two or more touching bricks of the same color (up, down, left, or right) to clear them. Bricks above fall into the gap. Bigger groups score far more: a group of n bricks scores n × n × 10. Press and hold a group to see its size and points without clearing it. Tap the ⓘ button in the game for the full scoring guide.
I bought the full game. How do I get it on a new iPhone or after reinstalling?
Open the app, tap the shopping-bag icon on the Home screen (or open Settings), and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it. There's no extra charge.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Visit reportaproblem.apple.com, sign in, and choose the purchase.
Where's my progress saved? Can I move it to another device?
Your games, records, and settings are saved on your iPhone only. Nothing is uploaded, so progress doesn't move between devices, and deleting the app deletes it. Your purchase always comes with you via Restore Purchases.
I'm color-blind. Can I still play?
Yes. Turn on Color symbols in Settings and every color gets its own shape (circle, diamond, triangle, square, star, plus, or ring).
There's no sound.
Check that Sound effects and Music are on in the game's Settings, and that your iPhone's volume is up. The game plays sound even when your phone is on silent, so use those Settings switches to turn it off. It mixes with your own music, so you can listen to both.
What's OVERDRIVE?
Clear a MEGA group (18 or more bricks) and the screen lights up: for five seconds every clear scores double. Another MEGA during OVERDRIVE restarts the clock.
Can I lose?
Nope. There are no lives or move limits, and if you ever run out of matches, you can shuffle for free as often as you like. Timed mode has a clock for when you want the rush, but running out of time just ends the round with your score.
Still stuck?
Email support@beanwareapps.com. Telling us your iPhone model and iOS version helps.